APlease make sure you have entered your email address. Please check for typos when entering.
QI was asked to enter an authorization code
AWe may require additional security checks.
QI was asked to verify my identity.
AYou may be asked to verify your identity.
QI received an email notification that my account has been temporarily suspended.
AThere are two main reasons for account suspension. Policy violation/non-payment
QAccount has sales restrictions
AImmediately after registering your account, restrictions may be placed on your account until you verify your personal information and obtain positive purchase history/ratings.
QMy account has been suspended due to non-payment
ATo reinstate your account, you must pay the delinquency fee.
QI can't register an account with my email address
AIf you are unable to register with your email address, please try using a different email address.
QI did not receive the account registration confirmation email
APlease make sure you have free space in your inbox and that the email is not in your spam folder.
QIt looks like someone is spoofing my account
AIf you notice any settings or settings that you do not remember correcting, please log in to your account immediately and change your password.
QI want to know how to close (unregister) my account
APlease complete the procedure on the withdrawal page from My Page.
Trouble related
QCancellation procedure is not possible. How should I respond?
APlease inquire from the product page.
QI would like to cancel the transaction due to an error in the shipping address, but I have not received a reply.
APlease inquire from the product page.
QIn an auction format, if the successful bidder cancels, will it be possible to make a bid again?
AThere are no advance bids.
QWill non-payment or cancellation have a negative impact on my account?
AIf non-payment or cancellation continues, your account may be suspended or canceled.
QCan I cancel only one item out of multiple winning bids?
AThis is possible if there is negligence on our part, such as damage or copying.
QCommodity does not reach
APlease inquire from the product page.
QI received a different product
APlease inquire from the product page.
QIs it possible to cancel due to buyer's convenience?
AWe will not accept items unless the item is damaged or a copy due to our fault.
Payment related
QWhere can I check my spending status?
APlease check from the payment page.
Delivery related
QI want to know how to add a tracking number
APlease inquire from the product page.
Consumption tax related
QI would like the buyer to send the item as a "Gift" to avoid paying customs duties.
AIt is illegal to falsify the declared amount or write "gift" in order to avoid customs duties.
QIf the buyer refuses to pay the customs duty
AIt will be treated as a cancellation, and in malicious cases, your account may be suspended or canceled.
